Why can’t I access documents or load subsequent pages on PayChex?
If you’re accessing PayChex through a mobile device, you may encounter difficulties. Please try again using a desktop or laptop instead.
Why do I receive an alert indicating my username and password don’t match an existing applicant record?
This alert indicates that you’ve previously had a PayChex account that hasn’t been closed. To address this, you will need to contact customer services to either transfer or merge your account with RHBR. If you’re not currently associated with another company, PayChex will need to transfer your account to us. If you’re still affiliated with another company, PayChex will need to merge your account with RHBR.
PayChex customer service phone number: (833) 299-0186
Why am I receiving an alert stating my entered information is incorrect?
When setting up your PayChex account, we use the personal contact details provided in your onboarding packet. Please ensure that the phone number and email address you’re using match those on the packet. If you notice any mistakes with the information you provided, promptly inform your recruiter.