Why do I receive an alert indicating my username and password don’t match an existing applicant record?

This alert indicates that you’ve previously had a PayChex account that hasn’t been closed. To address this, you will need to contact customer services to either transfer or merge your account with RHBR. If you’re not currently associated with another company, PayChex will need to transfer your account to us. If you’re still affiliated with another company, PayChex will need to merge your account with RHBR.
PayChex customer service phone number: (833) 299-0186