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Am I allowed to recommend someone to Red House?

Absolutely! We actively encourage our providers to refer suitable candidates. If there’s someone you’d like to refer, contact your case manager or recruiter and share the candidate’s contact information. If your referral is hired by Red House, you will receive a referral bonus of $175. This bonus will be granted after the referred candidate successfully completes their 90th day of employment with us.

How do I request time off?

If you need to take off from the case, please directly communicate this with the family you are working with, your case manager, and your BCBA at least two weeks before your planned absence.

How do I change my availability?

If you need to change your ongoing availability, please provide your case manager with a minimum of two week’s notice and complete a new availability form. You can access the form here: Therapist Availability Submission Form (google.com) Once you have submitted the new availability form and given the required two week’s notice, we will move forward with adjusting your schedule.

Will I accrue sick time hours?

You will begin accumulating sick time 90 days after your start date. For every 30 hours you work, you will earn one hour of sick time. If you want to check your available sick hours, you can find this information in your Paychex account.

What happens if my client is running late?

  • If you arrive at a session and find that the family is not home and hasn’t communicated any delay, contact the parents to inquire about their estimated time of arrival. Additionally, reach out to your BCBA and case manager to inform them of the situation.
  • If the family is going to be more than 15 minutes late, you have the option to decide whether you would like to wait or cancel the session and consider it a “no-show.”

How do makeup sessions work?

We allow our providers the option to schedule “makeup” sessions with the family if a previous session was cut short or canceled. You will discuss with the family to find a convenient time and date to make up for the missed hours. Once a day and time is agreed upon, you must add this appointment into your Aloha calendar. Additionally, you are responsible for informing your BCBA and case manager on the agreed date and time of the makeup session. If you’re working with Tricare insurance, please be aware that you must make up these hours within the same week.

What do I do if I need to cancel a session?

If you need to cancel a session, it is required that you notify the family, BCBA, and case manager as soon as you know you won’t be able to attend. After you have informed everyone, you will then need to cancel the session in Aloha.

How do I find out whether my client requires a Tricare or Non-Tricare session note?

To determine the correct session note for your client, you can either ask your BCBA or access the information on Aloha. To find this information on Aloha: Log in to your Aloha account and locate the people icon on the left-hand side of the screen. Click on “client list,” choose the desired client, and then click on the “authorization” tab located at the top of the page next to “profile.” On this page, you will find a box displaying the insurance information in blue text at the top.

Why am I being directed to contact my administrator for permission to create an appointment?

Most often, this occurs when a provider creates an appointment and selects “service” before “client.” Please try creating the appointment again and choose “client” first and then select the service from the pop up window. It could also be due to an incorrect entry for the date or start/end time of session. Please check the date and session times are correct.

What is the payroll deadline?

Our providers are expected to complete appointments on the same day the session took place. However, if this isn’t possible, please ensure that all sessions are completed by the 15th and the last day of the month to ensure they are included in the current ABA payroll.

When can I expect to be paid?

Employees are paid twice a month. Sessions completed between the 1st and 15th of the month are usually paid by the 20th of the month, while sessions completed between the 16th and the last day of the month are typically paid by the 5th of the following month, except in cases of Federal Holidays or if the pay date falls on a weekend. Sessions not completed within the pay period will be paid in the following pay period upon completion.

Why do I receive an alert indicating my username and password don’t match an existing applicant record?

This alert indicates that you’ve previously had a PayChex account that hasn’t been closed. To address this, you will need to contact customer services to either transfer or merge your account with RHBR. If you’re not currently associated with another company, PayChex will need to transfer your account to us. If you’re still affiliated with another company, PayChex will need to merge your account with RHBR.
PayChex customer service phone number: (833) 299-0186

Why am I receiving an alert stating my entered information is incorrect?

When setting up your PayChex account, we use the personal contact details provided in your onboarding packet. Please ensure that the phone number and email address you’re using match those on the packet. If you notice any mistakes with the information you provided, promptly inform your recruiter.

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