Am I allowed to recommend someone to Red House?

Absolutely! We actively encourage our providers to refer suitable candidates. If there’s someone you’d like to refer, contact your case manager or recruiter and share the candidate’s contact information. If your referral is hired by Red House, you will receive a referral bonus of $175. This bonus will be granted after the referred candidate successfully completes their 90th day of employment with us.

How do I request time off?

If you need to take off from the case, please directly communicate this with the family you are working with, your case manager, and your BCBA at least two weeks before your planned absence.

How do I change my availability?

If you need to change your ongoing availability, please provide your case manager with a minimum of two week’s notice and complete a new availability form. You can access the form here: Therapist Availability Submission Form ( Once you have submitted the new availability form and given the required two week’s notice, we will move forward with adjusting your schedule.

Will I accrue sick time hours?

You will begin accumulating sick time 90 days after your start date. For every 30 hours you work, you will earn one hour of sick time. If you want to check your available sick hours, you can find this information in your Paychex account.

What happens if my client is running late?

  • If you arrive at a session and find that the family is not home and hasn’t communicated any delay, contact the parents to inquire about their estimated time of arrival. Additionally, reach out to your BCBA and case manager to inform them of the situation.
  • If the family is going to be more than 15 minutes late, you have the option to decide whether you would like to wait or cancel the session and consider it a “no-show.”

How do makeup sessions work?

We allow our providers the option to schedule “makeup” sessions with the family if a previous session was cut short or canceled. You will discuss with the family to find a convenient time and date to make up for the missed hours. Once a day and time is agreed upon, you must add this appointment into your Aloha calendar. Additionally, you are responsible for informing your BCBA and case manager on the agreed date and time of the makeup session. If you’re working with Tricare insurance, please be aware that you must make up these hours within the same week.

What do I do if I need to cancel a session?

If you need to cancel a session, it is required that you notify the family, BCBA, and case manager as soon as you know you won’t be able to attend. After you have informed everyone, you will then need to cancel the session in Aloha.